Service Schedules

When is my service date?

Monday - Trash     Monday - Recycle
​Flagstaff Ranch Estates

Monday - Recycle      Tuesday  - Trash
Bellemont, Baderville, County Islands, Harold Ranch, Lockett Ranches

Tuesday - Trash
Williams
​
Monday - Recycle     Wednesday - Trash
Hwy 89A, Kachina Village, Mountainaire, Mountain Del, Pine Del

Thursday - Trash     Friday - Recycle
Cosnino, Doney Park, Townsend-Winona, US Hwy 89, and surrounding neighborhoods

Friday - Trash     Friday - Recycle
Fernwood, Timberline, US Hwy 89

Policies / FAQ

What time should I have the tote out for service?
No later than 6:00 a.m.

What if I don't put my tote out in time and the truck has already passed?
Please contact the office at 928-607-6970. There is a chance the driver may be able to return to service your tote the same day. In some cases, a fee may be charged for this service.

What about holidays?
We do not run on Christmas Day or New Year's Day. Please check our website home page, your emailed invoice, or contact the office at 928-607-6970 to confirm holiday schedule changes. All other holidays will run as scheduled.

What is residential household waste?
Household waste, also known as domestic waste or residential waste, is disposable materials generated by households. Non-hazardous waste can include food scraps, paper, bottles, etc. which can be recycled or composted.

What about construction waste and manure? Please call the office at 928-607-6970 to discuss alternate solutions for excessive weight and manure. ​
Our low monthly rates are based on the EPA's average family household waste weight. Excessive weight causes our disposal fees to increase at the landfill.  *According to the EPA, the average American person will produce about 5.91 pounds of trash, with about 1.51 pounds being recycled; 4.40 pounds is the rough average daily waste per person.*

Can I put extra trash curbside for pick up?
The monthly fee covers what household waste fits inside the tote(s) on a weekly basis. Call the office at 928-607-6970 to make arrangements for extra trash or to schedule a bulk pick up service. Similar to prepaying for a tank of fuel at the gas station, you cannot fill up and then pull out extra gas tanks to fill for free. We do not offer an "all you can toss" program.

What about extra bags?
Call the office at 928-607-6970 to make arrangements for extra trash or to schedule a bulk pick up. Extra bags are $3.00-$4.00 each depending on size and weight.

What if I have items that are too big to fit inside the tote:
This would be considered a bulk pick up service. Call the office at 928-607-6970 to schedule a date and time for the item(s) to be picked up. Cost for this service will depend on disposal fees at the landfill and time and labor involved.

Who qualifies for the "first-responder" discount?
​The term "first responder" refers to those individuals who arrive first on scene at an accident, fire, or medical emergency (pre-hospital), and are responsible for the protection and preservation of life, property, evidence, and the environment:  police officers, detectives, deputy sheriffs, state troopers, highway patrol officers, investigators, inspectors, correctional officers, parole or probation officers, park rangers, fire fighters, paramedics, emergency medical technicians, ambulance personnel, rescue workers, hazardous materials workers.

How long are quotes good for?
Price quotes are good for 30 days from the date of issuance.

Do you offer autopay?
Yes! Please contact us at carrie@jtwaste.com or call 928-607-6970 to set up autopay and/or electronic invoicing and online bill pay.

What is your inclement weather policy?
No refunds are given due to inclement weather.  If unsafe road conditions prohibit us from providing delayed collection following an inclement weather event, we will collect up to double your service level at no additional cost on your next regularly scheduled service day providing the road conditions have improved enough for us to be able to safely reach the tote(s).

Do you charge late fees?
Invoices are generated at the beginning of each month and due by the 29th of each month. There is a 14 day grace period after the 29th. If invoices aren't paid by the 15th day past the due date, the system automatically adds a 10% late fee. The system will automatically add a 10% late fee on any remaining balance every 30 days thereafter until the balance is paid in full. 

What if my account is cancelled for nonpayment?
30-day delinquent accounts will be placed on a nonpayment suspension. Suspension notices are either mailed or emailed depending on customer communication preference. Accounts that are not paid within 30 days of a nonpayment suspension will automatically be scheduled for tote removal. If totes are removed for nonpayment, a $50.00 pick up and redelivery service charge will be added and assessed to the outstanding balance owed. In addition, customers who have totes removed for nonpayment of services will also restart service at the current rate for new customers. Furthermore, customers that fail to pay their bill for services provided may be subject to civil and criminal action.

How do I get started?
You will need to provide your name, service address, mailing address, and a contact phone number to initiate service. Please contact our office to provide the required information and establish an account.

Hours of Operation

Monday to Friday: 8:00 AM – 4:30 PM
 
Saturday to Sunday: Closed

Service Areas

We are currently serving clients in Baderville, Bellemont, Cosnino, Doney Park, Fernwood, Flagstaff Ranch Estates, Kachina Village, Lockett Ranches, Mountainaire, Mountain Del, Pine Del, Timberline, Townsend-Winona, Williams. Please call or email for more details!